Introduction

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions.

We are seeking an enthusiastic Office Administrator to support the current UK business development team.

About the Employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

What You'll Do

Main Duties:

Managing booking of appointments of applicants within your campus location
Supporting applicants queries both over the phone and via email
Actively involved in assisting the team for achieving the student recruitment target for each intake.
Analysing customer feedback data to determine whether customers are satisfied with company products and services.
Supporting the programme management team members to maximise the enrolment.
Responding to enquiries over email
Supporting the team members to maximise the enrolment.
Communicate effectively with applicants and internal team members
Consistently provide a quality customer experience to applicants
Manage agendas for business development team within the campus
Create and update records and databases with personnel, financial and other data
Analyse data from assessments
Assist colleagues whenever necessary

Training Outcome

Excellent progression available within the company
The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9.00am - 6.00pm

Expected Duration: 1 Year 3 Months

Training Provider: METAGEDU APPRENTICESHIPS LTD

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