Introduction

Daily involvement with the general day-to-day support of an online footwear company. This role will include involvement with marketing, financial controls and customer service.

About the Employer

Distributor and retailer of high quality footwear.

What You'll Do

This role provides hands-on day-to-day support across a busy online footwear company. Duties will include helping with website administration, processing customer enquiries, supporting marketing activity, assisting with stock and order updates, maintaining accurate records, and helping with basic financial controls. The successful candidate will work closely with the team to keep daily operations running smoothly and deliver a professional service to customers.

Managing day-to-day customer service and ensuring a high standard of customer satisfaction
Handling invoicing and financial processes using Xero
Maintaining and updating online platforms, including Shopify and Mailchimp
Communicating with manufacturing partners and factories to design footwear and manage orders
Liaising with the warehouse to ensure smooth logistics and fulfilment
Supporting overall business operations and identifying ways to improve efficiency

Training Outcome

On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent administrative or customer service role within the business. The apprentice will gain valuable experience across e-commerce, marketing, customer service, stock administration and basic financial processes, providing a strong foundation for further development within the company or a wider business administration career.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Patience
Confident telephone manner
Willing to learn
Friendly, polite, professional
Reliable & Punctual
Positive attitude

Qualifications

Essential - GCSE - English - 9-4 (A*-C)
Essential - GCSE - Mathematics - 9-4 (A*-C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 8:30am - 5pm, with an hour for lunch.

Expected Duration: 1 Year 9 Months

Training Provider: INTEC BUSINESS COLLEGES LIMITED

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