Introduction

Reporting to the Local Authority Funding Manager, the Assistant LA Funding Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services.

About the Employer

We share the desire of every practitioner that every child, regardless of their background, should benefit from an excellent education.
In collaboration with our Delivery Partner Network, education professionals and the Department for Education, we design, develop and deliver high-quality CPD and qualifications to aspiring teachers, practising teachers, school leaders, early years practitioners, teaching assistants and SENCOs.

Be the best you can be and transform the lives of children and young people with our extensive suite of fully funded programmes and apprenticeships.

What You'll Do

Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business, and your own professional development.

You will also be completing a Business Administrator Level 3 apprenticeship with LMP alongside your role, details of which can be found here: https://lmp-group.co.uk/courses/business-operations-administrator-apprenticeship-level-3/

As an Assistant LA Funding Coordinator, you will work closely with the LA funding team, multiple internal stakeholders, as well as external Local Authority contacts to ensure the timely processing of data and administrative tasks such as:

Managing records in the Digital Apprenticeship Service
Completing Provider Return Forms relating to Local Authority learners
Completing RAG reports to a high level of detail in order to report progress to Local Authorities
Management of information regarding Local Authority relationships
Liaising with clients through email and phone to ensure application processes are completed correctly
Timely management of cohorts in the Digital Apprenticeship
Service following apprentices' First Day of Learning
And any further tasks that may arise within the Local Authority space

Responsibilities:

Respond to enquiries through various platforms including Zendesk, email, and phone calls
Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
Process data and administrative tasks for critical Local Authority partners
Liaise with tutors and apprentices to ensure Return to Learning meetings proceed in a timely manner
Support the delivery workforce as appropriate including liaising with tutors to resolve issues where appropriate
Work with colleagues to document and improve processes
Take ownership of and provide visibility into the progress towards KPIs
Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
Adhere to Best Practice Network and Supporting Education’s policies and standards

About You:

Be reliable, hardworking and professional
Have proven customer service-related experience
Possess an excellent customer service manner, both written and spoken
Have the ability to organise, plan and prioritise time and tasks effectively
Work well under pressure with the ability to deal with issues as they arise
Be competent using MS Office and Teams
Demonstrate accuracy and attention to detail
A strong knowledge of GDPR practices
Highly numerate and literate
Creative, innovative and able to solve problems

Work Location: In person.

Training Outcome

Potential for permanent position.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Various shift patterns. Generally, 5 day working week, working hours within Monday to Friday 8.00am to 6.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: BEST PRACTICE NETWORK LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.

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