Rental Service Controller

Location: Bristol

Salary: Up to £32,000 per annum

Working Hours: Monday to Friday, 8:30 am – 5:30 pm

The Role

Reporting to the Rental Service Manager, the Rental Service Controller will play a key role in supporting the day-to-day activities of a team of field service engineers, ensuring an efficient, responsive and customer-focused service.

You will work closely with service supervisors and colleagues across the business to coordinate operational requirements, manage service and breakdown enquiries, maximise equipment availability and minimise downtime.

This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a busy service and operations environment.

Main Duties

•    Act as the first point of contact for service-related enquiries from customers.

•    Handle incoming and outgoing telephone calls and emails relating to servicing, breakdowns and repairs.

•    Arrange service visits and maintain clear communication with customers throughout the process.

•    Assist with coordinating engineer attendance and planning preventative maintenance.

•    Maintain accurate records of breakdowns, service visits and remote repairs.

•    Liaise with field service engineers to ensure jobs are scheduled and completed efficiently.

•    Work collaboratively with service supervisors and other departments to ensure operational requirements are met.

•    Monitor service requests and help minimise equipment downtime.

•    Maintain a high standard of communication with both internal colleagues and external customers.

•    Provide general administrative support to the service team as required.

Skills and Experience

•    Excellent organisational and communication skills.

•    A professional and confident telephone manner.

•    Previous customer service experience.

•    Good IT skills, particularly Microsoft Excel, Word and Outlook.

•    The ability to multitask, prioritise workloads and work effectively under pressure.

•    A willingness to learn new systems and processes.

•    A proactive approach to problem-solving and customer service.

•    The ability to work independently and collaboratively as part of a team.

•    Basic knowledge of mechanical or electrical systems would be advantageous but is not essential.

Benefits

•    Employee bonus scheme.

•    Training, upskilling and career development opportunities.

•    Company pension scheme.

•    Buy and sell annual leave scheme.

•    Private medical scheme, subject to applicable terms and conditions.

•    Life assurance scheme, with access to additional healthcare support and counselling services.

•    23 days' annual leave plus bank holidays, increasing with length of service up to 28 days.

•    Cycle to Work scheme.

•    Employee referral scheme.

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