PA to Executive Resources Director

Agile Hybrid Homeworking, office base in Norwich

Full time, 37 hours a week, Monday – Friday

Starting Salary at £36,255 per annum

12-month Contract

About the role

As our PA to the Executive Resources Director, you’ll be at the centre of a dynamic directorate providing confidential, high‑level administrative support and keeping everything running smoothly day-to-day. You’ll be the first line of communication for a wide network of senior leaders and external partners, helping to nurture strong relationships across the organisation and beyond.

The role involves:

Assisting in developing and maintaining good relationships and being the first line of communication for the Executive Resources Director, and the many varied contacts including Directors and Senior Managers of the wider Association and external organisations.
Responsibility for organising and providing administrative support to our Group Audit and Risk Committee, Broadland Meridian Board and Funding Task and Finish Group.
Maintaining directorate plans and liaising with/supporting Heads of Service within the Resources and Business Services directorate to ensure key deliverables are achieved.
Playing an active role in project work within Resource and Business Services directorate and supporting the Executive Resources Director where appropriate.

Supporting our customer complaints process as appropriate/necessary by arranging panel meetings and producing detailed information packs. Liaise with colleagues, directorate, residents, Board Members and external organisations in line with policies and procedures.
Support the Head of Risk, Assurance and Data Analytics with the Subject Access Request process.
To provide ad hoc support to the Executive Assistant, other PAs and Leadership Group members as required.

For full details on the role, please see the job description.

About You

The successful candidate will have excellent organisation and communication skills and be delivery focused. They will also maintain the highest levels of professionalism, integrity and confidentiality given the contacts and information they will have access to.

Prior experience as a PA is not essential but desired. The ideal candidate will have knowledge of Microsoft Office applications, hold a driving licence and have access to their own vehicle as travel may be required throughout Norfolk.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU).

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it.
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.
And many more – Please see our benefits document available on our website.

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date: Midnight on 22 April 2026

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