To assist in the efficient and effective running of the Housekeeping Department. To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards. Most importantly you will be positive and a team player throughout.
This is a hands-on role, and you will be expected to actively support the day-to-day operation of the department, including carrying out cleaning duties as required.
To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
You'll support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
You'll need to be a brand expert, ensuring you are aware of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
You'll play a key part in assisting the Head Housekeeper with training requirements and providing coaching and constructive feedback to the team.
Subject to business levels, you'll also be required to support the team with cleaning and servicing rooms.
You'll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
You'll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
It's important that you maintain a professional working relationship with all departments in the hotel and work together as one team.
Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
To complete any other reasonable tasks as requested by your Line Manager.

Attention to detail,
Communication skills

The Swan's Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

Competitive salary
Excellent on-going support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family
On-going incentives and rewards
Meals on duty

1 Swan's Nest Hotel jobs in England & Wales