Introduction

We are looking to recruit a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients over the telephone, face to face and through our digital platform askmyGP. The confidential nature of the position will require a high level of trust and understanding.

About the Employer

Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment.

Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.

We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.

We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.

What You'll Do

Day to day role responsibilities will include:

Greet our patients with kindness and understanding
Answer the incoming calls swiftly
Offer guidance to our patients face to face as they present at the front desk
Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
Ensure clear and accurate entries are documented in our patients medical records.
Listen carefully and be understanding to our patients needs
Communicate well with colleagues
Build good relationships with colleagues
Complete all tasks to a high standard
Scanning documents accurately to medical records
Attend practice meetings as required
Keep your working area clear and tidy

Training Outcome

The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Qualifications

Essential - GCSE - maths and English - 9-2/A*-E

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, times to be confirmed. 30 minute/one-hour lunch breaks each day.

Expected Duration: 1 Year

Training Provider: COLCHESTER INSTITUTE

1 Mayflower Medical Centre jobs in England & Wales