Introduction

Employment & Skills Support role provides a developmental opportunity to support the delivery, coordination and administration of employability, distance learning and skills provision. The apprentice will support learner engagement, programme delivery, employer engagement, distance learning administration and performance tracking.

About the Employer

As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.

In addition to our main campus in Wellington, we now also have a brand-new site in the heart of Telford Town Centre, our sixth form centre due to open in September 2026.

The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work.

What You'll Do

Learner Engagement and Support:

Support learner engagement, attendance and progression
Assist in one-to-one sessions and action plans
Support job search, applications and progression routes
Signpost learners to appropriate support services

Delivery Support (1:1 and Group):

Assist in delivering workshops, job clubs and skills sessions
Prepare learning materials and resources
Support consistent learner experience
Distance Learning and Programme Administration
Support enrolments and onboarding
Track learner progress and completion
Maintain registers and learner records
Assist with assignment tracking and quality processes

Programme Coordination Support:

Support timetable coordination
Assist with workshops and partner sessions
Help monitor learner journeys

Employer Engagement:

Research vacancies and opportunities
Support job matching and employer events

Outreach and Recruitment:

Support outreach sessions and recruitment events
Assist programme promotion and marketing

Data, Compliance and Performance:

Maintain accurate learner data
Support KPI tracking and reporting
Ensure compliance with safeguarding and data protection

Quality and Continuous Improvement:

Collect learner feedback
Support quality improvement activities

Corporate Responsibilities:

Support College values and safeguarding
Engage in apprenticeship training and development

Training Outcome

Once the apprenticeship is completed there is room to progress within the department.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Patience

Qualifications

Essential - GCSE - English - C / 4
Essential - GCSE - Maths - C / 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: TELFORD COLLEGE

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