Introduction

As a customer service apprentice, you will be the first point of contact for customers both on site and via email/telephone. You will display high levels of customer service and use your skills and initiative to complete tasks. This role will develop your customer service and business administration skills.

About the Employer

BM Vehicles are a used car dealership based in Ware, Hertfordshire. Primarily selling used vehicles.

What You'll Do

Be the first point of contact for customers visiting the dealership, greeting customers professionally and providing a welcoming first impression.
Complete administrative tasks, such as; processing sales, payment reconciliation, marketing and accounting.
Provide a high level of customer service, representing the organisation to a high standard.
Assist customers with general enquiries and appointment bookings.
Prepare vehicle handover packs and ensure all paperwork is complete.
Escalate customer concerns as and when appropriate.
Manage the reception area, ensuring it is clean, organised, and presentable.

Training Outcome

Apprentices have opportunity to progress within the organisation to senior roles within customer service and administration or sales.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Initiative

Qualifications

Essential - GCSE - English - Pass
Desired - GCSE - IT - Pass
Desired - GCSE - Maths - Pass

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 8:30am - 5:30pm. May include some Saturdays, as and when required.

Expected Duration: 1 Year 6 Months

Training Provider: DEERE APPRENTICESHIPS LTD

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