Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role:

First line support handling customer enquiries and support issues using our ticketing system
Proactive network monitoring of alarms and traps for our customers via our monitoring tools
Troubleshooting circuit faults and working with carriers to achieve fault resolution
Driving fault resolution to ensure SLA's are not breached
Ensure issues are handled effectively by following our SLA Guidelines, Involved in varied projects that make a positive impact on critical services on a local and national level
Vibrant company culture with a wide range of events and social activities throughout the year
Range of employee initiatives on offer including the green team, DE&I society, employee forum, women's network and culture club
Dedicated Learning and Development team and access to a range of training, courses and certification support
Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Experience of working within a customer focused role.
Knowledge of CompTIA Networking, JNCIA or CCNA certification.
Excellent verbal and written communication skills with a professional phone manner
Flexible approach with the ability to work effectively under pressure.

1 Exponential-E jobs in England & Wales