Hours: 24/7 shift, 4 on 4 off (2 days 7am-7pm, then 2 nights 7pm-7am, then 4 days off) Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job:

Installation of server, network and storage hardware with associated cabling/patching
Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
Perform audit work for clients cabling and hardware and produce supporting documentation
Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
Act as an access host for visitors of our clients to their Data Centre's
Maintain a professional and disciplined approach at all times when working within client Data Centre's
Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
Show competency with local policies and procedures of our third-party Data Centre providers
Ensure Data Centre's are in a clean and presentable manor at all times
Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
Provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Role is suitable for candidates with some prior hands-on technical experience. While previous data centre experience is not required, you must have experience working with copper and fibre cabling and be comfortable learning in a data centre environment
You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
Full UK Driving License and your own personal car is essential for this position
Excellent written and verbal communication skills
Ability to work well under pressure whilst maintaining attention to detail
Well organised and self-motivated with the ability to work alone and as part of team
Willingness to learn with a friendly, professional and flexible attitude

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

3 Exponential-E jobs in England & Wales