Introduction

Caxton Surgery is currently recruiting a Customer Service Specialist Apprentice. The surgery is keen to invest in future employees from an early stage. The role will enable the applicant to become a well-trained member of the team. The successful applicant will gain valuable experience working within an NHS setting.

About the Employer

The Caxton Surgery is one of the leading GP practices in Oswestry and it is located at Oswald Road, Oswestry, Shropshire, SY11 1RD.

What You'll Do

The following are core responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the surgery
Maintain and monitor the practice appointment system
Process personal, telephone, and e-requests for appointments
Contact patients to book follow-up care/appointments (including appointments for family planning and minor surgery) and pass on messages from other members of the practice
Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on EMIS
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients’ healthcare records as necessary
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general tasks as requested
Complete opening and closing procedures

Training Outcome

It is hoped that the successful applicant will continue to work on a full-time basis with Caxton surgery following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme)
If it transpires that continued employment with Caxton Surgery is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment

Skills Required

Communication skills
IT skills
Organisation skills
Team working
Patience
Confidentially
Customer service experience

Qualifications

Desired - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 32 hours a week shift pattern. Exact working days and hours TBC.

Expected Duration: 1 Year

Training Provider: SBC TRAINING LIMITED

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