Introduction

Dover District Council have an exciting opportunity for a Preventions Administration Apprentice to join their team. This role offers valuable hands-on experience in a busy housing environment, supporting homelessness prevention services while developing administration, communication and customer service skills.

About the Employer

Providing local services to those who live, work and study in the Dover District. Services include planning applications, housing, benefits, council tax and licensing.

What You'll Do

Main Duties and Responsibilities:

Support the Preventions team by taking calls and doing administrative duties
Support the Preventions Officers in the management of private rented accommodation
Support the Housing Options team by managing the homeless referrals into the section
Process and distribute the post to staff in a timely manner
Gather relevant information from applicants to complete the
Personal Housing Plan and make phone calls to update the Plans
Gather relevant information from applicants to support housing applications
Update HUUME with all relevant information relating to applications
Arrange appointments for the Preventions Officers once all relevant information is available
Provide information to the Senior Housing Options Officer/Housing Options Manager as required
Communicate effectively in writing, face to face and/or over the telephone with colleagues, customers and other agencies
Establish and maintain effective and professional relationships with team colleagues and other agencies
Ability to effectively manage your work
Work effectively under pressure and prioritise your workload
Work as part of a team and/or use your own initiative when required
Ensure that agreed objectives and performance targets are achieved
Any other reasonable duties that may be required from time to time

Training Outcome

There is no guarantee of a permanent position upon completion.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Qualifications

Desired - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: EKC GROUP

2 Dover District Council jobs in England & Wales