Estates Officer

Dover District Council

Location: Dover, Kent

Salary: £28,996 per year

Contract: Permanent

Working hours: Full-time (Contractual hours: 37)

The Role & Responsibilities

Dover District Council is committed to delivering an excellent, customer-focused housing management service. To support this ambition, we are seeking a dynamic, skilled, and high-performing individual who shares our passion for achieving excellence across the housing sector—someone who is motivated to make a genuine difference.

In this role, you will be part of a dedicated team responsible for delivering a comprehensive housing management service to our tenants. You will play a key role in providing a proactive, customer-focused estate service, working collaboratively with Housing colleagues and external partners to ensure our estates are well managed, maintained to a high standard, and that tenants receive an outstanding level of service.

You will be responsible for managing a designated patch of properties and will bring a sound working knowledge of social housing, including relevant anti-social behaviour legislation and best practice. You will also be required to report any safeguarding concerns relating to children, young people, or vulnerable adults in line with established procedures.

As part of our ongoing commitment to strengthening and improving housing management across the district, we are expanding our Housing Management team, making this an exciting time to join us.

Who We Are Looking For

Experience of estate management within a local authority or similar environment.

Experience of planning and implementing change

Experience of working with a range of partners, including communities, to develop new and different ways of working.

Excellent IT skills including word, outlook, excel, teams.

The ability to build effective relationships and partnerships with stakeholders

An ability to communicate effectively with residents, senior officers and external organisations

Ability to understand the needs and perceptions of customers and to handle situations sensitively

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and Employee Assistance Program

Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension

Generous annual leave provision

Discount scheme including reduced membership rates at the local leisure centre

On-site parking (site dependant)

Cycle2Work scheme (subject to eligibility)

Generous Salary Sacrifice Car Scheme (subject to eligibility)

This role requires a flexible approach to working hours. You must hold a full, valid UK driving licence and have access to a vehicle for business use.

The successful applicant will also be required to undergo a Basic DBS check as part of the pre-employment screening process.

What Next?

If you would like a further discussion about the post, or to apply using an alternative format, please contact Simon Drew, Interviews are to be confirmed.

#s1-Gen

Experience of estate management within a local authority or similar environment.
Experience of planning and implementing change
Experience of working with a range of partners, including communities, to develop new and different ways of working.
Excellent IT skills including word, outlook, excel, teams.
The ability to build effective relationships and partnerships with stakeholders
An ability to communicate effectively with residents, senior officers and external organisations
Ability to understand the needs and perceptions of customers and to handle situations sensitively

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.
The Role & Responsibilities:
Dover District Council is committed to delivering an excellent, customer-focused housing management service. To support this ambition, we are seeking a dynamic, skilled, and high-performing individual who shares our passion for achieving excellence across the housing sector-someone who is motivated to make a genuine difference.
In this role, you will be part of a dedicated team responsible for delivering a comprehensive housing management service to our tenants. You will play a key role in providing a proactive, customer-focused estate service, working collaboratively with Housing colleagues and external partners to ensure our estates are well managed, maintained to a high standard, and that tenants receive an outstanding level of service.
You will be responsible for managing a designated patch of properties and will bring a sound working knowledge of social housing, including relevant anti-social behaviour legislation and best practice. You will also be required to report any safeguarding concerns relating to children, young people, or vulnerable adults in line with established procedures.

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:
Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking (site dependant)
Cycle2Work scheme (subject to eligibility)
Generous Salary Sacrifice Car Scheme (subject to eligibility)
This role requires a flexible approach to working hours. You must hold a full, valid UK driving licence and have access to a vehicle for business use.
The successful applicant will also be required to undergo a Basic DBS check as part of the pre-employment screening process.
What Next?
If you would like a further discussion about the post, or to apply using an alternative format, please contact Simon Drew,
Interviews are to be confirmed.

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