As a Customer Wellbeing Agent, you'll be the voice behind our wellbeing helplines and assistive technology service. You'll provide emotional support to people experiencing crisis or poor mental health, respond to assistive technology alarms, and ensure customers receive the help and support they need when they need it most., As a Customer Wellbeing Agent, your day could look like:

Responding to calls from customers experiencing emotional distress, crisis situations or mental health challenges and provide appropriate support and reassurance
Responding to alarms and notifications generated through our assistive technology service
Liaising with emergency services, healthcare professionals and other partner organisations where required
Providing advice, guidance and signposting to appropriate support services
Identifying safeguarding concerns and take appropriate action to protect vulnerable customers
Installing and configuring assistive technology equipment in customers' homes (full training is provided)
Responding to emergency maintenance calls and support out-of-hours services
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application

We're looking for someone who is calm, empathetic and resilient, with the ability to support customers through difficult situations while remaining professional under pressure.
Experience of working on a crisis, wellbeing or support helpline
An understanding of mental health issues and the challenges people may experience
Experience of supporting vulnerable customers in a customer-focused environment
Excellent communication, organisational and administrative skills
Strong IT skills and the ability to maintain accurate records
Effective conflict resolution and de-escalation skills
A proactive approach and a commitment to delivering excellent customer service
A full UK driving licence and access to a vehicle, unless a disability precludes this

At NCHA, we're passionate about making a positive difference in people's lives. Our Customer Wellbeing Service operates 24 hours a day, 365 days a year, providing emotional support, crisis intervention and assistive technology services to help people remain safe, independent and connected., This is an opportunity to be part of a service that makes a genuine difference to people's lives every day.
A rewarding role where you can positively impact customers during some of their most important moments
A friendly, supportive and diverse team culture
Ongoing coaching, training and development opportunities
The chance to work for an organisation that lives its values and is committed to improving lives and communities
Excellent colleague benefits and wellbeing support

2 Nottingham Community Housing Association jobs in England & Wales