To assist with engaging and supporting clients so they have a clear understanding of their rent accounts, their obligations in paying rent and service charges as well as the consequences of getting into arrears
To assist with client activities to help them with managing their finances, paying rent, managing arrears and accessing benefits
To engage with local authorities and other agencies, creating and maintaining constructive working relationships to work together to minimise the need for eviction due to non-payment of charges
To maintain a proactive approach in preventing clients from accruing debts from the day they move in
To support the housing management team to turn around void rooms
To work in partnership and promote positive relationships with stakeholders
To support clients in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To represent the organisation in a professional manner
To carry out any other reasonable duties required in the interest of the organisation, Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference Checks and CV gap querying upon appointment to the role.

Experience in similar sectors
Experience in customer service roles
Knowledge of safeguarding practice, Good communication skills
Clear verbal and written English
Good keyboard skills for data inputting
Basic knowledge of Microsoft Outlook, Excel and Word
Polite and assertive manner
Ability to self-motivate as you will work on your own
Collaborate well in a team
Ability to respond calmly in a crisis
Have an interest and genuine concern for homelessness and related issues

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

3 Two Saints jobs in England & Wales