Introduction

We are looking to welcome a motivated and professional Apprentice Business Administrator/Secretary to join our friendly team at Bewick Crescent Surgery.

This is a varied and rewarding role where you will gain hands-on experience in both front-of-house reception, administrative support and secretarial duties.

About the Employer

Bewick Crescent Surgery is the largest GP practice in Newton Aycliffe, delivering high-quality medical care to over 13,500 patients. We pride ourselves on being a friendly and supportive practice, with a strong teamworking ethos at the heart of everything we do. Our commitment to excellence extends beyond patient care—we actively invest in the development and growth of our staff to ensure continuous improvement and the best possible service for our community

What You'll Do

You will be working as part of a team and be able to adapt to a fast-paced working environment.

As part of your daily duties, you will:

Greet patients and visitors in person and over the phone in a polite and professional manner
Book and manage patient appointments using clinical systems
Register new patients and update patient records
Handle prescription requests and issue repeat prescriptions
Manage incoming emails and direct queries appropriately
Scan, file, and distribute incoming documentation
Communicate and work closely with other practice staff and external agencies
Always ensure patient confidentiality and data protection
Patient referrals
Deal with requests for access to medical records
Updating spreadsheets
Franking and sending post

Training Outcome

Full-time post following completion of the apprenticeship programme.

Skills Required

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Patience
Punctual
Reliable
Positive Attitude

Qualifications

Desired - GCSE - English - 4-9 (A-C)
Desired - GCSE - Maths - 4-9 (A-C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Mon – Fri (37 hours), working each day. Working hours can vary but working the minimum of 7 hours per day. A 60-minute lunch break will be awarded. A 15 min break is also awarded.

Expected Duration: 1 Year 6 Months

Training Provider: COREED LIMITED

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