Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
Deploy new Care Professionals to clients within two weeks of hire.
Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
Ensure rota changes are communicated by Thursday of the prior week.
Manage guaranteed hours contracts to prevent unnecessary top-up payments.
Oversee annual leave requests to maintain service continuity.
Maintain close contact with Care Professionals through calls and regular meetings.
Schedule refresher training to meet CQC and contractual requirements.
Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
Monitor ECM to track visit timings and durations, addressing any issues.
Accurately code canceled hours and maintain digital records for invoicing compliance.
Report Care Professional absences for absence management.
Provide thorough handovers for the Out of Hours team.
Ensure shift reconciliation for accurate payroll processing.
Career Growth: Leadership opportunities with a trusted sector leader.
Support: Access to top experts and innovative systems.
Recognition: "Extraordinary Care Awards"-monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Previous Care experience, ideally as a FCS or Care Coordinator
Excellent attention to detail
Excellent time management and communication skills
A true problem solver and able to think outside of the box
Self-motivated, responsible and able to act on your initiative.
To be organised and flexible
NVQ/QCF Care at Level 3 or be willing to work towards this qualification
Be prepared to undertake other training that would benefit you in the role.

Do you have a passion for delivering exceptional care? Join CCH Group, the UK's largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community., At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
COMMUNITY: Stronger together, building a thriving culture.
COURAGE: Boldly shaping a better future.
HEART: Passionate and dedicated-what we do matters.

1 Careline Homecare jobs in England & Wales