Introduction

Our small and dedicated team are looking to bring in a customer service apprentice to support the charity in its daily work. You will be mainly working with our private facilities bookings, whether responding to initial email or phone enquiries.

About the Employer

The Pearson Centre for Young People was set up to support and educate children and young people, under the auspices of the 17th Nottingham Boys’ Brigade and the 30th Nottingham Girls’ Brigade as well as through their own programmes. The Centre runs a popular school holiday club for children from 5 to 14 as well as a range of after school clubs for interests such as cookery and athletics. When these activities aren’t taking place the Centre rents out its facilities (sports hall, meeting rooms, dance studio, astroturf pitch and youth gym) to members of the community. This could be a sports team, toddler group or school.

What You'll Do

Your responsibilities would be:

Taking booking enquiries: whether via phone, email, online form or in person
Acting as the first point of contact: assisting customers in person whether directing group members, helping to sign in or setting up the hired space
Inputting new bookings / amending existing bookings on the system to ensure the customers’ needs are met and that invoicing is carried out correctly
Assisting office staff with their duties such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
General office duties such as photocopying or filing as needed
This is a small team, so assisting in other business areas to cover absence etc. is needed
This might be supporting the development programme by stepping in and assisting an after school club for an hour, or covering breaks for the holiday club

Training Outcome

As a small team in a busy charity, there are many business areas the apprentice could grow into and gain experience of, from marketing to accounting, depending on interest and aptitude. You could also get involved in project managing as we grow the centre going forwards.

Our aim is that you would glean a good wide experience from our range of customers, which would open career opportunities across a number of industries when you do decide to move on.

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Patience

Qualifications

Essential - GCSE - Maths and English - 3-9

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 9.00am until 5.30pm Monday to Friday with one hour for lunch.

Expected Duration: 1 Year

Training Provider: NOTTINGHAM COLLEGE

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