Introduction

Creme De La Creme are looking for an enthusiastic and hardworking apprentice to join the company and develop a career in hairdressing. The apprentice will learn all aspects of hairdressing and will develop excellent customer service skills which are essential to this sector. Full training will be provided.

About the Employer

Multi-award winning hair and beauty salon located in Widnes town centre Cheshire We are a team of 8 specialists in hair and beauty We pride ourselves in dedication to customer service and client care with hair and beauty being a strong passion of ours and our dedication lies with you the client. We specialise in all aspects of hair from cutting, blow drying and styling to hair up, perms and colours including Balayage and different techniques of foiling.

What You'll Do

To ensure that all treatments are carried out professionally and accurately at all times
To demonstrate a high level of confidence and competence in all services
To undertake any necessary training to improve salon standards and skills
To maintain high quality treatment, in keeping with the clients’ wishes.
To be organised with your day-to-day duties, including checking the appointment book regularly
To ensure that all areas are kept clean and tidy, creating a safe environment for you and your clients
To keep all electrical appliances in good working order, ensuring that any faults are reported
To maintain and update record cards to assist when dealing with customer complaints, marketing, confidentiality and to aid other Stylists and staff with client history
To achieve a realistic target of takings by ensuring maximum use is gained from the appointment system and ensuring the Salon ran adequately at all times
To cover the reception area, when required, assisting with telephone calls, bookings and face-to-face clients
Customer Service:
To ensure that internal and external customer service given within the department is to the highest standard at all times
To deal with any internal and external customer complaints or customer requests as and when required
To be friendly and approachable towards clients and colleagues at all times
To take an active part in increasing clientele on a regular basis
To promote the salon and have a good knowledge of any specialised treatments/services and products available
To ensure that all services and products are charged for at the correct price, in accordance with the price list

Training Outcome

Permanent opportunity with the company may be on offer on completion of the apprenticeship.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills

Qualifications

Essential - GCSE - English & Maths - Grade 3 or above

Course Information

Course: Hairdressing professional (level 2)

Level: 2

Route: Hair and beauty

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Tuesday - Saturday during salon hours. College day - Monday. Shifts to be confirmed.

Expected Duration: 2 Years

Training Provider: RIVERSIDE COLLEGE

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