As our Packages & Proposition Manager, you'll be developing customer-focused propositions, offers and packages that bring together products and services across the portfolio. Working closely with Product, Sales, Marketing and Customer Success teams, you'll create compelling solutions that drive customer growth, retention and commercial success. You'll be responsible for: Shaping Propositions

Developing propositions, offers and packages for different customer segments.
Identifying opportunities to combine products and services that deliver greater customer value.
Defining clear customer value propositions and market differentiation.
Designing and managing product bundles, packages and commercial models.
Creating pathways that support customer growth, retention and cross-sell opportunities.
Reviewing proposition performance and driving continuous improvement.
Building insight into customer needs, behaviours and challenges.
Analysing competitor activity, market trends and growth opportunities.
Using data and insight to inform proposition strategy and development.
Partnering with Product Managers to understand product capabilities and roadmaps.
Turning product features into compelling customer propositions.
Aligning teams around portfolio and proposition objectives.
Supporting pricing, packaging and commercial decision-making.
Tracking proposition success and recommend improvements.
Using customer feedback and market insight to inform future opportunities.
Leading the launch of new propositions and package enhancements.
Developing proposition messaging and value narratives.
Equipping Sales and Marketing teams with clear positioning and supporting materials.

Experience in product management, proposition management, portfolio management or commercial product roles.
Strong understanding of product strategy and customer value propositions.
Experience developing customer-focused offers, packages or service propositions.
Ability to influence and work effectively across multiple teams and stakeholders.
Strong commercial awareness and analytical capability.
Experience using customer insights and data to drive decision-making.
Excellent communication and presentation skills.
Experience in professional services, compliance, training, software or information services sectors.
Experience managing product portfolios rather than individual products.
Knowledge of segmentation, pricing and packaging strategies.
Experience supporting go-to-market activities.

1 Mercia, Part Of Wilmington Plc jobs in England & Wales