Introduction

We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.

About the Employer

Moseley Medical Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.

What You'll Do

What you’ll do at work:

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Main Duties:

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
Registering patient arrivals within the health centre
Answering the telephone, transferring calls and taking messages
Taking enquiries and requests for repeat medication from patients
Keeping the waiting area a safe environment for all users
Dealing with incoming and outgoing post
Filing patient notes (both electronic and paper)
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Updating patient demographic changes on the system
Liaise with other support services when needed
Any other reasonable duties

Training Outcome

Full-time post following completion of the apprenticeship programme.

Skills Required

Communication Skills
Customer care skills
Non judgemental
Organisation skills
Patience
Team working

Qualifications

Essential - GCSE - Maths - 4-9(A-C)
Essential - GCSE - English - 4-9(A-C)

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, between 8am-5pm.

Expected Duration: 1 Year 6 Months

Training Provider: COREED LIMITED

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