Introduction

Join Panda London, an award-winning sustainable homeware brand, as an Apprentice Customer Service Agent. You'll learn how to deliver excellent customer service, support customers with their enquiries, and develop valuable workplace skills while working towards a nationally recognised qualification.

About the Employer

Back in 2015 when we set up Panda, manufacturing luxury homeware products often involved animals and damaging the environment. So our mission was simple — to design and craft revolutionary new products that feel incredible without costing the earth. We needed to find a material as soft as Egyptian cotton. We also needed a duvet filling as light and fluffy as duck or goose down. Both had to be eco-friendly to source, manufacture and recycle. Having searched all over the world, in the forests of South East Asia, we found it...Bamboo.

Sensuously soft, anti-bacterial and hypoallergenic. Highly breathable to keep you cool in the summer and warm in the winter, bamboo fabric has outstanding natural properties. Apply the latest Panda technology, innovation and meticulous design and you have the most seriously sumptuous bedding and homeware you can buy — better, even, than the traditional alternatives we set out to match!

The world's most luxurious experience for your home, through the pioneering use of bamboo, the world's most eco-friendly material. That's the Panda promise.

What You'll Do

Panda London is based in Hendon, a short walk from Hendon Central Station. Our team of customer service agents is based in Serbia or the UK. During your initial training, this role requires working four days per week in our Hendon office and one day from home. You will work alongside two UK team members and closely partner with the wider operations team to resolve customer queries.

Job Summary:

To provide friendly, timely and accurate customer service across phone, email and social media and live chat, taking ownership of enquiries through to resolution and delivering a level of service that reflects Panda London’s premium products and brand values.

Key Responsibilities & duties:

Recording customer interactions accurately in our systems and taking ownership of enquiries through to resolution within the agreed service level agreement
Keeping customers updated and escalating complaints or more complex cases appropriately
Liaising with the warehouse, delivery partners and retail/marketplace partners to resolve issues
Following the relevant refund, returns, warranty, data-protection and confidentiality procedures
Identifying recurring customer feedback and sharing it with the wider team to help improve products and processes

Training Outcome

This is a fantastic opening to apply for permanent employment upon completion of the Apprenticeship.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

Qualifications

Essential - GCSE - English - 4/C
Essential - GCSE - Maths - 4/C

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday- Thursday office based, Fridays work from home.

Expected Duration: 1 Year 3 Months

Training Provider: LEARNING SKILLS PARTNERSHIP LTD

1 Panda Life Ltd jobs in England & Wales