Introduction

We are looking for an organised, proactive and personable Business Administration Apprentice to join a busy estate and lettings agency. This is a varied role supporting the day-to-day running of the business and working closely with management and the wider team.

About the Employer

An independent estate agency built on honesty, genuine care, and strong local expertise. Established in Walsall and now proudly expanded into Cannock, Stafford and Stoke-on-Trent, we’re passionate about delivering a service that feels personal, transparent, and truly supportive.

What You'll Do

Handling telephone calls and general email enquiries
Producing professional letters, emails and general correspondence
Using our CRM/property management system to record communications, make notes, update records and manage tasks
Liaising with management and ensuring information and tasks are passed to the relevant team member
Booking and coordinating property viewings, inspections, check-outs and other appointments
Arranging and coordinating repairs and maintenance between tenants and contractors, including obtaining quotes and following up outstanding works
Generating reports and maintaining spreadsheets and other business records
Writing up property inspection and check-out reports from information and photographs provided
Maintaining accurate and up-to-date property, landlord, tenant and applicant records
Following up outstanding tasks, enquiries and correspondence
Providing general administrative support to management and the wider team

Training Outcome

Permanent position upon successful completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Qualifications

Desired - GCSE - Maths and English - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Flexible between 9.00am - 5.00pm Monday to Friday

Expected Duration: 1 Year 1 Month

Training Provider: JUNIPER TRAINING LIMITED

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