Introduction

See-Woo are looking for a new Customer Service Apprentice. You will be studying toward your Customer Service Practitioner apprenticeship L2.

About the Employer

See-woo is your premier Asian supermarket offering a wide range of fresh produce, groceries, and authentic Asian foods.

What You'll Do

This is an exciting opportunity to gain valuable hands-on experience in a busy retail environment while working towards a Level 2 Customer Service Practitioner Apprenticeship with Babington.

You will work alongside an experienced team, developing your customer service, communication, retail and organisational skills. You will gain practical experience supporting customers, operating tills, replenishing stock and helping to maintain a welcoming and well-presented store.

As a Customer Service Apprentice, your responsibilities will include:

Welcoming customers and providing friendly, helpful and professional service
Responding to customer questions and helping customers find products around the store
Developing your knowledge of the products available and providing appropriate guidance to customers
Operating tills and processing customer purchases accurately using cash and card payment systems
Supporting customers with queries and complaints, escalating more complex issues to your supervisor or manager
Replenishing stock and ensuring shelves are well presented and appropriately labelled
Checking product dates and supporting good stock rotation
Assisting with stock counts and maintaining accurate stock levels
Helping to keep the shop floor, tills and customer areas clean, tidy and welcoming
Following company procedures relating to Health & Safety and Food Hygiene
Working positively with colleagues to provide a high standard of customer service
Taking part in training, coaching and development activities throughout the apprenticeship
Completing your required off-the-job training and apprenticeship work during paid working hours

Training Outcome

There is a possibility of being offered a full time role after successful completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Patience

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 5 Days Per Week Shifts On a Rota Basis (Ranging Between Monday to Saturday 9am - 7pm Sunday 11am - 5pm)

Expected Duration: 1 Year 3 Months

Training Provider: BABINGTON BUSINESS COLLEGE LIMITED

1 Seewoo Chinatown Limited jobs in England & Wales