Introduction

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

About the Employer

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

What You'll Do

Welcome customers and patients and provide friendly, professional customer service
Serve customers at the pharmacy counter and respond to routine enquiries appropriately
Support prescription collection and help direct patients to the pharmacist when advice is required
Process till transactions and handle payments accurately
Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
Support the team with general administrative and day-to-day pharmacy duties
Maintain patient confidentiality and follow pharmacy procedures at all times
Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training

Training Outcome

There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Professional attitude
Reliable and punctual

Qualifications

Essential - GCSE - English and Maths or Level 2 FS - A*-C/9-4 or Level 2 FS

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am - 12 noon. Two apprenticeship positions (one has already been filled). Apprentices will normally alternate morning and afternoon shifts, on a rotating weekly basis.

Expected Duration: 1 Year

Training Provider: JUNIPER TRAINING LIMITED

1 Medihealthcare Limited T/a Peartree Pharmacy jobs in England & Wales