Introduction

This is an entry-level opportunity for someone starting their career in business administration. Working closely with our Purchasing/Customer Service Administrator, you'll support the day-to-day running of the office, help with purchasing admin, customer service and general admin tasks, working towards a recognised Level 3 qualification.

About the Employer

As a cherished family-run business nestled in the heart of Durham City, PetnPony takes pride in offering a diverse array of premium Pet and Equestrian products. Whether you seek a cozy home for your small animal or a protective rug for your beloved horse, we are dedicated to providing you with the perfect solutions.

At PetnPony, our relentless pursuit of excellence drives us to continuously discover the finest products at the most competitive prices, ensuring exceptional value for you, our valued customers.

With a vast inventory of over 14,000 products available both online and in our expansive 10,000 sq. feet showroom, we cater to all your pet, animal, and equestrian needs, promising a shopping experience like no other.

Our passionate team comprises dedicated individuals who are not only fully trained in pet care but also share a deep commitment to the welfare of all animals. Each member of our staff is a proud pet owner themselves, ranging from hamster enthusiasts to devoted horse lovers. Whether you're a new pet owner seeking guidance or an experienced hand looking for expert advice, rest assured that we possess a wealth of knowledge to guide you on your journey.

At PetnPony, we are more than just a business; we are a compassionate community that celebrates the unique bond between humans and animals. We look forward to welcoming you to our store and assisting you in providing the best care and products for your cherished pets and equestrian companions. Together, let's embark on an extraordinary journey of love and companionship with our beloved animals.

What You'll Do

Assist with purchase order administration, including data entry and supplier portal ordering under guidance
Help process supplier invoices and support basic billing/account administration
Support stock control activities — assisting with stock takes and helping keep stock records accurate in NetSuite
Support with responding to routine customer enquiries via email, Shopify, and social media, under supervision
Help handle straightforward customer returns and complaints professionally, following company procedures
Assist with entering and updating product information in NetSuite
Produce and maintain accurate records and documents — emails, filing, and general correspondence
Take part in your apprenticeship training, including monthly 1:1 sessions with your trainer coach, progress reviews, and coursework

Training Outcome

Potential full-time employment upon successful completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

Qualifications

Essential - GCSE - English - 4 or above
Essential - GCSE - Maths - 4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Full-time, Monday-Friday, 9:00am-5:00pm (30-minute unpaid lunch break, 37.5 hours/week).

Expected Duration: 1 Year 6 Months

Training Provider: EAST DURHAM COLLEGE

1 Sherburn House Ltd T/a Pet N Pony jobs in England & Wales