Introduction

We are hiring on behalf of our client who are a fast growing, ambitious IT Managed Services Partner, founded in 2002. Maxnett provide IT services to a wide range of businesses.This is a fantastic opportunity for someone looking to start their career in a friendly and supportive office environment, where innovation and ideas are welcome.

About the Employer

Maxnett is an IT Managed Services Partner, founded in 2002.
Our team works seamlessly with clients, keeping the organisation running in a smooth, compliant and secure fashion.

What You'll Do

Respond to customer calls and tickets daily, resolving them within SLA and keeping the customer continually updated. Escalate business critical issues without delay
Create your own tickets from customer calls, or claim tickets raised by clients, and work them through to resolution. You will have your own named Halo PSA account and will write your own notes, escalations and closure summaries
Prioritise your workload using the Maxnett Service Levels and the Maxnett Priority Matrix, both published in Halo and available to you at any time
Own your relationships with customers and suppliers, keeping them informed of progress. Support is available to help you draft messages and build your telephone and Teams video call skills
Contact suppliers where necessary to escalate issues and update internal systems with supplier responses
Always represent Maxnett professionally, ensuring the customer's experience is always a positive one

Training Outcome

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 9:00am - 5:30pm.

Expected Duration: 1 Year 6 Months

Training Provider: ISALES ACADEMY LIMITED

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