Introduction

A nanwhatnow? A Nandoca! That's what we call those in our restaurant family. Our passionate team players, putting their heart, soul, and magical powers into serving up amazing food and drink, catering unforgettable customer experiences.
Brimming with passion and personality, as a Nandoca, I put all I have into everything I do in order to create unforgettable customer moments and feelings.

About the Employer

Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK? The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.

What You'll Do

As an Apprentice Nandoca (aka Team Member) at Nando's, you will be working towards a Food and Beverage Team Member apprenticeship over the duration of 15-months, learning and growing in your role. We'll give you training and development, support, coaching and help you build your own unique learning plan.

We believe growth is about more than just helping you to perform in your job, it's about becoming a better person inside and outside of work.

You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.

Your roles and responsibilities will include;

Front of house:

Giving a warm welcome to our customers and make them feel at home
Serve customers efficiently at the till - understanding their needs
Serve amazing food to Nando's high standards that make customers feel 'Fired up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
Bring amazing food and drink to the table and make sure our customers have everything they need
Manage takeaway customer experience
Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of house:

Prepare, cook, and serve amazing food to Nando's high standards and make customers feel 'Fired Up', 'Wowed by the Experience' and 'Hooked for the Next Taste'
Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
Handle deep cleaning to Nando's high standards
Follow all fire safety, health and safety, food hygiene and restaurant security measures

As well as fantastic training and development, we really care about looking after our Nandocas by offering a great range of benefits, which include:

Free meal on every shift you work
Flexible shifts
Access to a great discount platform
Discount on Nando's for you and your friends and family (40% everyday)
Internal development programmes to support your career development
Regular regional parties and events
Refer a friend incentive scheme

Training Outcome

Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility. On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando's.

Skills Required

Team Working
Organisation Skills

Qualifications

Desired - null - None required - None required

Course Information

Course: Food and beverage team member (level 2)

Level: 2

Route: Catering and hospitality

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 20 hours avg. p/week, exact shift patterns to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED

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