Introduction

Join a growing Stroud based community support service and become the organised heart of our office. You will handle enquiries and client calls, keep our systems up to date and work with local government agencies. Real responsibility from day one, a supportive small team, and a level 3 qualification at the end.

About the Employer

Ellia is a Stroud based community support service. We support people to stay independent and comfortable in their own homes through cleaning, decluttering, housekeeping, gardening and companionship. We now support around 65 households across Gloucestershire and are growing steadily, with our team of local support workers at the centre of everything we do. We are a small, close business where everyone's work is visible and everyone's ideas are heard. We believe good support starts with treating people, both clients and staff, as individuals.

What You'll Do

Answering incoming calls from clients, families and new enquiries, taking clear messages and passing urgent matters to the right person
Making changes to client visit schedules in our client management system and keeping client records accurate and up to date
Managing our enquiry pipeline: logging new enquiries, following them up and making sure nothing is missed
Writing and sending letters and emails to local authority contacts, community organisations and referral partners
Making outbound calls to potential clients and partner organisations to introduce our services
Visiting community centres, GP surgeries, libraries and local groups to build relationships
Preparing documents, reports and spreadsheets, and helping to keep our filing and record keeping in good order
Supporting the team with general office administration and helping to improve the way we do things

Training Outcome

On successful completion there is a permanent role available for the right person. As Ellia grows, this role could develop into Care Coordinator, managing schedules and client relationships across the whole service, or into a business development or office management role. Some of our team also move into support work or take further qualifications in leadership and management.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Non judgemental
Patience
Comfortable with face to face

Qualifications

Desired - GCSE - English - Minimum Grade C or 4
Desired - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.30am to 3.30pm, with a 30 minute break. Occasional flexibility needed for community events or drop offs. No evenings or weekends.

Expected Duration: 1 Year 3 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

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