Introduction

The successful candidates will provide reception and administrative support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.

About the Employer

We are an eight-doctor GP practice based in Whitley Bay, providing personalised care to our patients and the local community.

What You'll Do

MAIN DUTIES/RESPONSIBILITIES

Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
Provide administration assistance to GPs, Practice Nurse, Practice Manager, Office Manager and other members of the Primary Healthcare team
Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the surgery
Registering patient arrivals
Answering the telephone, transferring calls and taking accurate messages
Taking enquiries and requests for repeat medication from patients
Dealing with referral letters and any additional documentation as and when required
Liaising with hospitals to follow up requests and information gather
Opening and sorting mail
Dealing with new and temporary patient registrations
Ensuring all letters and samples are ready for courier collection
Maintain and order supplies of stationery
Updating patient demographic changes on system
Entering Read Codes on patient records as instructed by clinical staff

COMMUNICATIONS AND RELATIONSHIPS

Contacting hospitals and clinics for results
Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
Giving patients results at the request of primary healthcare professionals request
Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate

Training Outcome

Progression to be discussed when in role

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: As part of a rota, provide Reception duties for the health centre up to 5 days a week from Monday- Friday between 08:00- 18:00

Expected Duration: 1 Year

Number of Positions Available: 2

Training Provider: ESTAR GROUP LIMITED

1 Whitley Bay Health Centre jobs in England & Wales