Introduction

During this apprenticeship, you will begin in the sales department, learning how to answer calls correctly and deal with enquiries. You will also process orders and complete day-to-day office duties such as quotations, complaints, sending samples, booking visits and sending marketing information.

About the Employer

We are a small company with a friendly family-run vibe. We have been operating for over 30 years in the UK, but over 100 years as a group. We sell consumable products to the packaging industry and pride ourselves on having the best quality product at a reasonable price while providing top quality customer service.

What You'll Do

Answering telephones
Dealing with customer enquiries
Liaising with all departments within the company
Order processing
Tracking orders
Completing mailouts
Analysing out of pattern customers and contacting customers regarding this.
Dealing with customer complaints

Training Outcome

You may be able to continue with the next level of apprenticeship, move into a permanent position within our company. There is a possibility of travelling to Germany to see our head office. There is also a chance of moving into sales and eventually visiting customers. We can offer further training courses and support in developing skills they are interested in.

Skills Required

Communication skills
IT skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Good attendance
Good standard of English

Qualifications

Essential - GCSE - English - 2/E or L1 Functional Skills
Essential - GCSE - Maths - 2/E or L1 Functional Skills

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Thursday, 9am to 5pm, and Friday, 9am to 4:30pm.

Expected Duration: 1 Year

Training Provider: DCG

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