Introduction

You will work closely with our Central IT Team and Cluster IT Managers to support the delivery of IT services across multiple schools within our community. This role offers real responsibility from day one and the opportunity to develop advanced technical, project management and leadership skills while completing a degree apprenticeship.

About the Employer

Emmaus Catholic Academy Trust is a growing multi-academy trust serving schools across Greater Manchester, including Manchester, Oldham, Stockport, Tameside and Trafford. As a family of Catholic schools, Emmaus CAT is committed to providing outstanding education, supporting over 14,500 pupils and employing more than 1200 staff across its schools. Our mission is to work collaboratively as a family of great schools, strong in faith and serving society.

What You'll Do

Providing first-line and second-line technical support to staff and students
Managing and resolving helpdesk tickets in line with service standards
Installing, maintaining and repairing IT hardware, software and peripherals
Supporting Microsoft 365, Windows desktop environments and cloud-based services
Assisting with network, server and telephony troubleshooting
Supporting cybersecurity, safeguarding and data protection compliance requirements
Maintaining IT asset registers, documentation and inventories
Supporting SharePoint development and digital collaboration platforms
Assisting with project delivery, including infrastructure upgrades and technology rollouts
Monitoring and maintaining backup, disaster recovery and business continuity processes
Working across multiple school sites, providing responsive and professional technical support
Supporting the implementation of Emmaus CAT's IT strategy and continuous improvement initiatives

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Skills Required

IT skills
Driving licence

Course Information

Course: Digital and technology solutions professional (level 6)

Level: 6

Route: Digital

Apprenticeship Level: Degree

Working Arrangements

Working Week: Days and shifts to be confirmed.

Expected Duration: 3 Years 5 Months

Training Provider: QA LIMITED

1 Emmaus Catholic Multi Academ jobs in England & Wales