Introduction

As an Apprentice Customer Experience Advisor, you will assist the Customer Experience Team in maintaining effective communication between customers and the site team to help deliver a smooth customer journey from project start to completion.

About the Employer

We specialise in insulation, heating and renewable energy solutions for blue chip clients, homeowners, tenants and landlords across the UK. Our clients and customers benefit from our range of expert services including installation, inspection, repair, and replacement.

What You'll Do

This role offers the opportunity to learn practical customer service, communication, office administration and project coordination skills while working alongside experienced team members
You will help ensure customers are kept informed, supported, and treated with respect throughout their home transformation journey
If you enjoy working with people, communicating clearly, and making a difference in communities, this trainee opportunity will help you develop valuable professional skills and experience

Training Outcome

There may be the possibility of full time employment upon successful completion of the apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience
Positive
Time management
Willing to learn

Qualifications

Essential - GCSE - English - 4-9
Essential - GCSE - Maths - 4-9

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 8.00am - 4.30pm with 30 minutes for lunch Friday hours slightly earlier finish 8.00am - 3.30pm. (no weekend working) Days to be confirmed.

Expected Duration: 1 Year

Training Provider: CITY OF SUNDERLAND COLLEGE

1 Phs Home Solutions Limited jobs in England & Wales