Introduction

The De Parys Group Surgeries, are seeking a motivated and organised Non-Clinical Administration Apprentice to join their team. This role is ideal for someone who is customer focused, has strong attention to detail and is looking to build a strong foundation for a career in business administration.

About the Employer

The De Parys Group Surgeries operate across four clinical sites in Bedford – Cauldwell Medical Centre Church Lane, Enhanced Service Centre Kimbolton Road and Bromham Surgery, with their admin hub being based in De Parys Avenue. They have an expanding patient list size of 46,000 and are responsibility for 22 Residential and Care Homes. They are also fortunate to have their own dispensaries at both their Enhanced Service Centre and Bromham sites.

What You'll Do

The De Parys Group Surgeries operate across four clinical sites in Bedford – Cauldwell Medical Centre Church Lane, Enhanced Service Centre Kimbolton Road and Bromham Surgery, with their admin hub being based in De Parys Avenue. They have an expanding patient list size of 46,000 and are responsibility for 22 Residential and Care Homes. They are also fortunate to have their own dispensaries at both their Enhanced Service Centre and Bromham sites.

This apprenticeship provides experience across four different non-clinical teams, providing an excellent introduction to the wide range of roles that support General Practice. You will develop practical skills in reception, patient communication, appointment management, referrals, administration, scanning and clinic. This broad exposure will help you develop a wide range of transferable NHS skills and discover which area of General Practice interests you most. You'll receive support throughout your apprenticeship from the Head of Operations and have the opportunity to apply for permanent roles within our organisation as they arise.

This role will involve working shifts between 8.00am and 6.30pm. You will work across all four teams and you will be taught to carry out some of the basic functions in each team including:

Patient Access (PACS): The Patient Access team is the first point of contact for many patients. You will gain experience in customer service, booking appointments, answering telephone calls, supporting reception and directing patients to the most appropriate service.

Medical Secretaries: This team supports their GPs by arranging referrals to hospitals and community services. You will learn how referrals are prioritised, how to prepare referral documentation and how administrative teams contribute to patient care.

Administration: The Administration team are responsible for registering patients, processing incoming correspondence, scanning documents and clinical coding. This role develops excellent attention to detail and organisational skills.

Patient Services Care Coordination: This team supports patients requiring additional assistance, including care home residents, urgent suspected cancer referrals and private medical work. You will gain experience coordinating patient care and supporting clinical teams with a variety of administrative processes.

Training Outcome

On successful completion of the apprenticeship, you will be well placed to apply for permanent vacancies within the organisation. As a large GP organisation they regularly recruit into their reception, administration, medical secretary and patient services teams. The skills you develop will also be transferable to a wide range of NHS and primary care administrative roles.

Skills Required

Attention to detail
IT skills
Willing to learn

Qualifications

Essential - GCSE - English - 4
Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 37.5 hours per week, within the hours of 8.00am to 6.30pm. Your working pattern will vary, depending on the team you are supporting. Rotas will be shared as far in advance as possible. You will be paid for all breaks.

Expected Duration: 1 Year 9 Months

Training Provider: BEDFORD COLLEGE

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