Introduction

Provide end-to-end administrative and customer support across the order lifecycle. This role ensures accurate order processing, clear customer communication, and efficient coordination between internal teams to deliver a seamless and traceable operational workflow while maintaining high customer satisfaction.

About the Employer

Circularity First is on a mission to transform the IT sector for a more sustainable and profitable future. As IT becomes one of the world’s fastest-growing sources of carbon emissions and e-waste, and with the rise of AI and digital transformation, we ensure technology makes progress without leaving waste behind. We bring sustainability and circular thinking into how technology is designed, deployed, used, and renewed across the IT lifecycle.

What You'll Do

Order Processing & Administration

Process sales orders, purchase orders, and vendor orders accurately and in a timely manner.
Maintain ERP data accuracy (customer details, item updates, order status).
Validate stock availability and flag discrepancies.
Liaise with the warehouse to ensure correct pick, pack, and dispatch activities.
Support invoicing, dispatch notes, delivery tracking, and documentation.
Assist with reporting on daily workflow, backlog, and completed tasks.
Collate and manage data requirements for compliance (e.g. Climate Essentials).
Provide general coordination support across departments.
Produce weekly and monthly operational reports.

Customer Support

Handle inbound customer queries via phone, email, marketplaces, and customer platforms.
Provide order updates, returns guidance, and basic technical support where appropriate.
Manage after-sales issues including DOA, missing or incorrect items.
Log and process RMAs, coordinating with Finance and Warehouse teams for resolution.
Maintain accurate customer communication logs and service documentation.
Escalate complex or high-risk issues to the Operations Manager.
Support customer satisfaction tracking and service performance monitoring.

Cross-Team Support & Coverage

Provide daily workflow cover for Operations and Customer Teams.
Support non-technical quote requests where required. (Long Term)
Facilitate communication with Cisco and other vendors where necessary.
Ensure smooth coordination between Sales, Operations, Warehouse, and Customer Service teams.

Training Outcome

This role offers clear progression within the business. As you develop your skills, you will have the opportunity to take on more responsibility across administration, operations and customer service, with a view to progressing into a senior or team leader role.

Over time, there is potential to support and manage a larger admin and customer service function. You will also be encouraged to continue your professional development through further relevant apprenticeships or qualifications aligned to the role.

Skills Required

Office Packages
General IT literacy

Qualifications

Essential - GCSE - GCSEs including English Language and Maths - A*-C/9-4 or equivalent

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8am to 4.30pm.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: BPP PROFESSIONAL EDUCATION LIMITED

2 Circularity First Ltd jobs in England & Wales