Introduction

As a Customer Service Administration Apprentice, you will oversee the coordination of the customer ordering procedure and development relationships between the customer, sales and production teams.

About the Employer

CAPABILITIES BEYOND ENGINEERING LIMITED is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions

What You'll Do

Effective & efficient processing of customer orders
Implement and manage a contract review process
Ensure repeat business continuity through production
Coordinate and control production progress reports to customers
Support production scheduling and lead time targets
Understand and contribute to the pricing structure ensuring margins are maintained
Respond to enquiries on time and professionally.
Support the strategy to increase the volume of sales in line with business objectives
Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
Effective documentation control both internally and externally
Support Quality in delivering accurate and timely document packs
Support OTIF & delivery projections for weekly, monthly & annual budgets
Support the coordination of the Goods in and Despatch function
Presenting & analysing information and reports wherever required
Work as part of the team to ensure we remain our chosen market leader
Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
Reception duties and customer-focused contact
Support export functions as and when required
General administration across all departments

Key responsibilities

Build and maintain strong, long-lasting client relationships
Keeping clients satisfied with the organisation and maximising repeatable business
Update customers on key performance indicators weekly/monthly/quarterly
Ensure the CRM system is utilised and accurate

Continual service improvement, including but not limited to:

Order processing, order acknowledgement

Order Progressing

Despatching & invoicing
Customer satisfaction survey
Process Improvements within the department and business to support the customer requirements
Responsible for legal and compliance-related document management processes through systems utilisation.
Maintenance of customer portals

Training Outcome

Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working

Qualifications

Essential - GCSE - English & Maths - 3/D

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Mon to Thursday 8am to 5pm, Fridays 8am to 1pm.

Expected Duration: 1 Year

Training Provider: CHESTERFIELD COLLEGE

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