Introduction

As a Mediation Co-Ordinator, you will work in the Mediation Management Team data inputting, managing client communication and supporting our Mediators with their caseloads and any administration support they required. You will be based at our Doncaster office but may be required to attend training or publicity events in our outreach areas.

About the Employer

We are a mediation firm based in Doncaster.

Mediation is a voluntary and confidential process designed to resolve disputes without resorting to litigation. It involves a mediator who acts as a facilitator, guiding the parties through discussions to explore their interests and find common ground. Unlike a judge, the mediator does not impose a solution but helps the parties communicate effectively and negotiate their own agreement.

We offer a national online service, and we have developed our practice and policies to make this a safe and easy process for everyone.

Family Matters has an excellent track record for resolving high conflict mediations involving children.

What You'll Do

Welcoming – meet and greet visitors to the building and provide hospitality when needed.
Office – ensure the office environment is always presentable.
Case Management System – transferring data from referrals onto the system in an accurate and timely manner.
Calendar Management – arranging client appointments and updating Outlook calendar. Managing room availability and supporting Mediators with arranging appointments.
Payments – calling clients for outstanding payments, taking payments over the telephone, transferring the appropriate information onto the clients’ case file.
Telephone Calls – answering telephone calls and dealing with enquiries in the appropriate manner. Making calls as and when required.
Correspondence – responding to clients’ enquiries as directed or required. This may be through emails or in letter format.
Formal Documentation – proofreading and formatting to ensure accurate and professional documents are sent out to clients and professional bodies.
Client Cases – these are electronic files and should be kept up to date at all times with accurate information. This would include saving documents from emails with correct file naming conventions.
Social Media – support with maintaining this and keeping Family Matters presence.
Meetings – attend the appropriate in-house meetings and, where required, to take minutes.

Training Outcome

In-house training will be given to develop your knowledge and skills in mediation. There may be opportunities for external training.

There is the potential for a full-time role upon successful apprenticeship completion.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Initiative
Enthusiastic and Hardworking
Well presented
Awareness of confidentiality
Empathetic
Microsoft Office skills
Social media

Qualifications

Essential - GCSE - Maths and English - 4 or equivalent

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm, 30 minute unpaid lunch break.

Expected Duration: 1 Year 6 Months

Training Provider: DN COLLEGES GROUP

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