Introduction

The Customer Journey Coordinator will support the delivery of digital communications across multiple channels, helping to engage customers, enhance brand visibility, and drive marketing effectiveness.

About the Employer

Lohmann & Rauscher (L&R) is a global medical company operating across 29 countries with head offices in Vienna and Rengsdorf.

We have 5,400 employees worldwide, represented in all important markets and across all regions.

Locally in the UK our head office is based on the outskirts of Staffordshire surrounded by lots of greenary.

What You'll Do

Campaign & Content Support:

Support the planning and execution of digital marketing campaigns across email, social media, and web platforms
Assist in the creation and scheduling of engaging content for channels such as Facebook, LinkedIn and other social platforms
Support the development, build, and deployment of email campaigns, ensuring accuracy and alignment with brand guidelines
Contribute to the maintenance of website content, ensuring it is accurate, relevant, and optimised for user experience
Digital & CRM Activity
Support the team with CRM activity, including preparing and uploading communications
Assist with maintaining customer contact data and ensuring data accuracy
Monitor campaign performance and support with reporting where required

General Marketing Support:

Work collaboratively with the wider marketing team to deliver integrated omnichannel campaigns
Ensure all communications adhere to brand, compliance, and approval processes
Provide general marketing support across projects and campaigns as required
Provide administrative and coordination support to the marketing team
Help manage shared inboxes, schedules, and campaign timelines
Support with supplier or agency coordination where required

Learning & Development:

Undertake the Level 3 Multi Channel Marketer Apprenticeship

In addition, develop knowledge across key marketing areas and apply learning in a practical business environment:

Digital marketing
Customer journey planning
Campaign development
Data and analytics

Training Outcome

We have a diverse marketing team with areas of specialist including brand management, digital marketing, events and both consumer and B2B approaches – this role will get exposure to all aspects to build skills for future development within the company.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Creative
Creative mindset
Positive, can-do attitude
Professional and reliable

Qualifications

Essential - GCSE - English - 4
Desired - GCSE - Maths - 4

Course Information

Course: Multi-channel marketer (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: CAMBRIDGE PROFESSIONAL ACADEMY LIMITED

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