Introduction

The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.

About the Employer

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

What You'll Do

A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks. administrators etc. Duties may include:

Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.

Training Outcome

MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.

Skills Required

Communication skills
IT skills
Attention to detail
Team working
Initiative
Patience

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, shifts to be confirmed. These could be between 7am - 10pm depending on the area of work.

Expected Duration: 1 Year

Number of Positions Available: 10

Training Provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST

1 Manchester University Hospitals Nhs Foundation Trust - Wythenshawe Hospital jobs in England & Wales