As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty. Key Workstreams

Commercial & Residential Utilities - Discussing and resolving utility accounts
Communication & Reconnection - Reconnecting customers with our clients and their services
Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
Utility Meter Reads - Collecting accurate utility meter readings
Flexible working - minimum 2 Weekdays per week, 8 hours per day
Flexible start times
Monday to Friday or Saturdays (subject to client business hours)
Guaranteed daily rate
Full training and continuous support
Opportunities to progress and explore different roles within the business
UK-wide opportunities (work allocated within pre-agreed postcode areas)

Full UK driving licence
Access to own vehicle with business insurance
ULEZ-compliant vehicle (required when working within London ULEZ zones)
Clean DBS check
Healthy credit history
CCJs considered in adverse circumstances where repayment arrangements are in place
Strong organisational, negotiation, and case-management skills
Ability to communicate professionally and effectively with customers and clients
Ability to work independently while following company policies, procedures, and objectives
Ability to identify and manage disputes in line with company procedures
Open to coaching and feedback to continuously improve performance

Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.

We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
We offer full training that develops valuable, transferable skills and helps unlock your full potential.

1 Self Employed - Engage - Field National - Region 4 jobs in England & Wales