Introduction

The Level 3 Data Technician apprenticeship with Business Insights and Analytics, in close collaboration with employer partners seeking a programme surpassing the Business Administrator apprenticeship. This apprenticeship equips learners to excel in data management, report accuracy, and data dashboard creation using Excel.

About the Employer

The Directors Helpline is a trusted, impartial business consultancy supporting SME directors across the UK through financial and operational challenges. With over 15 years’ experience and more than 20,000 directors helped, we provide clear, confidential advice on issues ranging from HMRC arrears and Bounce Back Loan repayments to restructuring and insolvency. Backed by a 4.9★ Trustpilot rating, we are known for our integrity, transparency, and director-first ethos.

What You'll Do

Provide proactive administrative and organisational support to the Directors and advisory team
Act as a professional first point of contact for both internal staff and external clients
Manage diaries, arrange meetings, and coordinate schedules across the team
Prepare and edit correspondence, documents, and Excel reports as required
Maintain accurate records and input all client communications into the CRM system
Ensure client data is handled, updated, and exported securely and efficiently
Monitor and manage email inboxes, prioritising tasks and correspondence appropriately
Support the business in achieving monthly revenue targets through efficient coordination and admin
Help manage inbound and outbound communications with prospects and clients
Track and follow up on tasks, meetings, and deadlines to support smooth team operations
Work closely with Directors to ensure the Consultant Team remains productive, well-organised, and responsive

Training Outcome

Business Consultant.

Skills Required

Communication skills
Organisation skills
Microsoft Office Suite and CRM
Strong written and verbal
Time-management
Work under pressure
Multitasking

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm.

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED

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