Introduction

We are seeking a motivated and enthusiastic IT Administrator Apprentice to join our internal IT team and support the day-to-day operation of business technology across the company. This role is ideal for someone looking to build a long-term career in IT while gaining hands-on experience in a fast-paced business environment.

About the Employer

Founded in 1982, Acclaim Handling Ltd is a leading UK materials handling specialist, delivering expert solutions across forklift supply, hire, service, and operator training.

With 8 depots nationwide, over 160 employees, and a turnover of £26m, we continue to invest heavily in technology, infrastructure, and people. A £12 million redevelopment of our Purfleet headquarters is currently underway, supporting the next phase of growth for the business.

We actively encourage progression and development, providing employees with opportunities to gain experience, develop skills, and build long-term careers within the company.

What You'll Do

The successful candidate will work alongside experienced IT professionals, supporting employees across multiple departments whilst learning key IT administration, support, networking, cybersecurity, and systems management skills.

This apprenticeship provides exposure to a wide range of technologies, business systems, and infrastructure, offering excellent real-world experience alongside formal training and development.

Key Responsibilities

Provide IT support to employees across the business
Assist with logging, updating and resolving IT support tickets
Support the setup of new users including accounts, passwords, hardware and permissions
Prepare and deploy PCs, laptops, mobile devices and IT equipment
Assist with troubleshooting hardware, software and networking issues
Support Microsoft 365 administration including email accounts, MFA and user access
Help maintain IT documentation, asset registers and system records
Support printers, meeting room equipment and office technology
Learn and assist with cybersecurity best practices and IT maintenance tasks
Work with senior IT staff and third-party providers to resolve technical issues
Support internal IT improvement and technology projects
Develop knowledge across networking, systems administration, cloud services and IT infrastructure
Any other duties required by the business in line with operational requirements

Skills & Experience (preferred)

Passionate about IT and technology
Basic understanding of Windows PCs and Microsoft Office / Microsoft 365
Strong willingness to learn and develop technical skills
Good communication skills and confidence speaking with users
Organised with good attention to detail
Ability to work well independently and within a team
Basic knowledge of computer hardware or networking would be advantageous
GCSEs (or equivalent) including maths and English preferred
Previous IT study, college course, hobby projects or certifications would be beneficial but not essential

Training Outcome

Potential full-time position for the right candidate after completion of the apprenticeship

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Analytical skills
Logical
Team working
Creative
Initiative
Motivated
Can do attitude
Tech Savvy
Hardware and Software
Troubleshooting
Passion for IT

Qualifications

Essential - GCSE - English - 4/C +
Essential - GCSE - Maths - 4/C +
Desired - BTEC - ICT - Pass

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday- Friday 8:00am- 4:30pm

Expected Duration: 1 Year 5 Months

Training Provider: LEEP TALENT LIMITED

1 Acclaim Handling Limited jobs in England & Wales