We're looking for a Front of House Facilitator to come join us, based at our Wakefield Depot. In this role you will provide a first-class front-of-house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration. The Heart of the Role

Act as the first point of contact for visitors and callers, providing a professional front-of-house service
Manage reception duties including greeting visitors, maintaining the area, and monitoring building entry/exit
Handle incoming and outgoing post, and arrange transport as required
Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place
Support employees with use of meeting room equipment and provide general administrative assistance
Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox

Competent user of all MS Office applications
Strong numeracy, literacy, and communication skills
Excellent telephone manner
Friendly, helpful, and confident when interacting with others
Ability to build effective working relationships
Able to work independently while knowing when to seek advice
Positive attitude toward learning and change

22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
High Street discounts
Employee Assistance Programme
Contributory Pension Scheme

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