Introduction

The Apprentice will provide comprehensive administrative and operational support across customer services, bookings, scheduling, recruitment, and compliance functions. The role supports the efficient planning and delivery of services and ensuring a high standard of customer experience.

About the Employer

Every month, over 10,000 drivers trust D4Drivers for their medical examinations, alongside some of the UK’s largest and most reputable companies.

Since 2013, D4Drivers has established itself as the leading provider of driver medicals in the UK. We strive to enhance our services to meet and exceed your expectations.

We are proud to be part of a group of companies, under the D4Group name, not only dedicated to delivering high quality and affordable driver medicals but also at the forefront of advancing occupational health solutions tailored specifically for road haulage operators.

What You'll Do

Customer Service & Communication:

Handle incoming telephone calls professionally, dealing with enquiries and providing accurate information
Process service bookings efficiently and accurately
Respond to email enquiries promptly across all service areas
Deliver excellent customer service and maintain a positive customer experience
Act as a key point of contact for customers and internal teams

Service Delivery and Scheduling Support:

Schedule clinicians and resources for clinics and service delivery
Maintain and update scheduling records
Coordinate availability and ensure effective utilisation of resources
Support the planning and coordination of clinics and service delivery
Assist with day-to-day operational administration tasks
Ensure service records and booking details are accurate and up to date

Recruitment & Compliance Support:

Assist with recruitment of clinicians, including onboarding activities
Support compliance processes such as document checks and record maintenance
Ensure all compliance documents are complete and up to date

Administration Duties:

Process returned forms and documentation in a timely manner
Create and issue certificates and outcome reports
Maintain organised filing systems and accurate electronic records

Data Protection & Confidentiality:

Handle sensitive personal and medical data in line with GDPR requirements
Ensure all data is stored, processed, and shared securely
Maintain strict confidentiality at all times

Training Outcome

Upon completion of this apprenticeship there will be opportunities to develop in the company.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills

Qualifications

Essential - GCSE - English - C / 4
Essential - GCSE - Maths - C / 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday (Hours to be confirmed at interview).

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: TELFORD COLLEGE

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