As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with DPD. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service. Key responsibilities will include,

To contact customers using various methods of communication and in line with a predefined contact matrix
Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
Maintaining/updating information via SalesForce and other systems used
Developing multi-functional and multi-level business relationships with customers organisations
Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
Maintain an up to date revenue opportunity pipeline
Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
Identifying and managing the resolution of customer problems to secure long term account retention
Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
To complete Annual Price Increases for all accounts within your portfolio
Working with the sales teams to accept accounts for handover in line with company policies and trading agreements

You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management.
A person capable of decisive and effective decision-making, in a time pressured environment
Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
Have knowledge and experience in sales & upselling to existing customers
Have attention to detail and good organisation skills
IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
Be able to liaise with customers using telephone and online meeting resources as well as email
Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caring and Accountability

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

Holiday trading
Enhanced maternity and paternity package
Free life assurance of 4 x salary on joining the pension scheme
Health Kiosks visiting every location
Vitality at Work
Free On Site Parking
Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
Milestone Days off to celebrate with your family and friends
For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

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