Enabling ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.
Setting clear goals, supporting performance, and creating personalised development plans to help team members grow.
Managing day-to-day employee relations needs, including attendance, performance, and conduct, with professionalism and care.
Driving commercial performance - monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.
Leading Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards across Beauty Hub activations.
Overseeing stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling and daily operational standards.
Maintaining high operational standards across the stockroom, sales floor, cash area, and service zones to ensure smooth and efficient store performance.
Supporting visual merchandising updates, seasonal moments, and brand activations that inspire discovery and engagement.
Resolving customer queries and concerns promptly and professionally, ensuring a positive experience that builds loyalty.
Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

You'll be a confident, supportive and people-focused leader who thrives in a fast-paced retail environment. You will also bring:
Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.
A passion for beauty and the ability to coach others in product knowledge, application techniques and customer experience would be highly beneficial but not essential.
Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.
Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalised experiences.
A commercial mindset with experience driving sales performance and achieving targets.
Strong organisation and time-management skills, with the ability to balance multiple priorities.
Experience managing ER processes such as attendance, performance concerns and disciplinary steps.
Comfort using in-store technology to enhance customer experience and operational efficiency.
Flexibility to work evenings, weekends and holiday periods as needed.

At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity.
Leading, coaching and inspiring your team to deliver exceptional service, personalised advice, and a seamless in-store experience.

When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to:
SEPHORA University - receive industry-leading product, customer care and development training to help you grow your skills and your career.
Allowances tailored to your role and location - including shoes, lunch and more.
Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
Performance-based commission tied to collective store success.
A generous employee discount across the world's best beauty brands.
A paid day off on your birthday - because you deserve to celebrate!
Access to a perks and wellbeing platform offering discounts, wellness support, and more.
Generous holiday allowance, plus the option to buy extra days.
And more!

1 Sephora Collection jobs in England & Wales