Maintain a visible security presence across the resort to promote safety and deter inappropriate behaviour
Carry out regular patrols, identifying hazards, risks or security concerns and taking appropriate action
Respond calmly and professionally to incidents, emergencies or disturbances in line with procedures
Support crowd management and guest safety during busy periods, events and evenings
Engage positively with guests in a friendly, respectful and professional manner, providing reassurance, guidance and excellent customer service
Support a safe, welcoming and enjoyable environment across the resort and entertainment venues
Enforce resort rules fairly and diplomatically while maintaining a calm, controlled approach
Accurately record and report incidents, accidents and near misses using approved systems
Escalate serious concerns promptly to the Duty Manager, Security Manager or emergency services
Remain vigilant to safeguarding concerns and report issues in line with company policy
Support guest and colleague welfare, including responding to medical or wellbeing incidents
Communicate clearly with security colleagues and resort teams using radios and approved channels
Build positive working relationships with operational teams across the resort
Assist with busy operational periods and events with a proactive, hands-on approach
Follow all Assignment Instructions (AI), SOPs and complete the Daily Occurrence Book (DOB)
Use, manage and return security equipment (including radios and body-worn cameras) correctly and in line with training and data protection requirements

You'll be calm, professional and approachable, with a strong sense of responsibility and awareness of safety and security.
Valid SIA Licence
Strong awareness of safety, security and risk prevention
Calm, professional and confident communication skills
Ability to remain composed under pressure and make sound judgements
Reliable, observant and proactive approach
Ability to follow procedures and complete accurate reports
Previous experience within security, hospitality, leisure, nightlife or guest-facing environments
Experience balancing customer service with safety and security responsibilities
Experience working within busy entertainment or resort operations
Knowledge of safeguarding, licensing or health & safety practices
First Aid qualification

Access to holiday park facilities and discounts
25% off Food & Drink for you and your family
50% off Food & Drink when on shift
Training and development opportunities
Team recognition schemes, including monthly Unity Champion awards
Holiday discounts across Unity Holidays parks
Free use of leisure facilities
Employee Assistance Programme providing financial, health and legal support
A supportive team environment in a vibrant resort setting

3 Unity Holidays jobs in England & Wales