At Medivet Frimley Green we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:

Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.
Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.
Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.
Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.
Process payments and insurance claims accurately, following Medivet procedures.
Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.
Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.
Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets' wellbeing.
Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice., Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
5 weeks' annual leave plus Bank Holidays, rising with length of service
Extra 'Day for You', a paid day off just for you
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

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