Introduction

A fantastic opportunity to begin your hospitality career as a Food and Beverage Apprentice. You will learn how to prepare high‑quality coffee, deliver excellent customer service, assemble and serve a range of food and beverages to customers, and support the smooth running of a busy café. You will become familiar with working Front of House.

About the Employer

At the heart of Northern Cobbler lies a small but passionate team dedicated to exceptional coffee. Over the years, our objectives have undergone slight modifications, yet our fundamental values have remained steadfast: to create distinctive products, using quality ingredients with unwavering integrity

What You'll Do

Daily Responsibilities:

Welcome customers and provide a warm, friendly service
Establish whether customers are eating in or taking away and seat customers appropriately (1st floor) providing table service using a handheld device
Help customers choose from the food and drink menu
Answer questions about ingredients, allergens, and intolerances using the café's ingredient catalogue
Take accurate orders, including preferences such as coffee strength, dairy/non‑dairy options, and ingredient changes
Assign table numbers to support kitchen and front‑of‑house service
Prepare hot and cold beverages following company recipes
Serve drinks and counter food such as cakes, pastries, and retail items
Process payments (cash and contactless)
Keep the barista station, counter, and service areas clean and organised
Maintain stock of clean mugs, plates, cutlery, napkins, milk jugs, and disposables for take away items
Check coffee machines and brewing equipment, regularly cleaning the coffee machine and report maintenance needs
Follow food safety, hygiene, and health & safety procedures
Communicate order changes to the kitchen
Update customers if there are delays with drinks or hot food
Clean and wipe down tables between customers
Share customer feedback with the management team

Additional Duties:

Light kitchen work during some shifts, preparing simple hot and cold dishes from the breakfast and lunch menus
Following assembly instructions to prepare meals consistently and safely
Completing opening and closing duties such as cleaning appliances, wiping tables, sweeping floors, restocking, and maintaining the customer/staff toilet. Completing simple logs for monitoring and standard purpose

Training Outcome

We are looking for a committed Apprentice, who wants to progress in hospitality as a career. Upon successfully completing the apprenticeship, there would be possible progression within the company (employment), and/or further qualifications/further apprenticeship level.

Skills Required

Team Working
Organisation Skills

Qualifications

Desired - null - None required - None required

Course Information

Course: Food and beverage team member (level 2)

Level: 2

Route: Catering and hospitality

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Shift pattern to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED

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