Introduction

The Administrator will play a key role in ensuring customer orders are processed efficiently and accurately from receipt through to delivery. The successful candidate will be highly organised, possess excellent communication skills and take pride in providing outstanding after-sales support.

About the Employer

Offering countless lines of stock products in a range of finishes with premium delivery to UK mainland addresses we are confident to be able to facilitate your requirements. Whether it's one chair or a whole suite of furniture we would be happy to help. Our internal sales staff will be able to offer advice on the range or style of furniture best suited to your requirements.

If you have a large installation, office refurbishment, move or any other requirement, why not call our sales team for further details on how we can help you further with Project Managers, dedicated delivery dates and installation services.

We only supply quality products we test and believe in and we are constantly sourcing new products that represent good value for money. To ensure we provide excellent customer service we are trained and approved suppliers for each of our furniture manufacturers and understanding all features of these product ranges enables us to help you make the very best decision when choosing your furniture solution.

What You'll Do

Process customer orders accurately and in a timely manner
Carry out stock availability checks and liaise with suppliers where required
Proactively notify customers of any delays and provide regular updates
Chase suppliers and couriers to monitor and expedite deliveries
Prepare and dispatch customer orders, ensuring all documentation is completed correctly
Check supplier invoices against purchase orders and delivery records, resolving any discrepancies
Provide excellent after-sales care, responding to customer queries and resolving issues promptly
Maintain accurate records and update internal systems
Support the wider team with general administrative duties
Assist in improving administrative processes and customer experience initiatives
Manage daily office operations and administrative tasks
Handle incoming calls, emails, and correspondence

What We Offer:

A friendly and supportive working environment
Opportunity to be part of a growing business
Ongoing training and development opportunities

Employee benefits package (where applicable):

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Training Outcome

Potential full-time position for the right candidates.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Patience

Qualifications

Essential - GCSE - English - Grade C/4 +
Essential - GCSE - Maths - Grade C/4 +

Course Information

Course: Data technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: LEEP TALENT LIMITED

1 Edison House Trading Limited jobs in England & Wales