Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
Verify and update patient demographic information including contact information, insurance, and income verification
Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
Assesses patient's need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
Manage various scheduling work queues daily including: Cancellations/No-Show, Recall, Rescheduling and waitlist
Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate
Provides outgoing calls related to registries and outreach for patients
Provides backup support to other Front Office positions as needed
Perform other duties as assigned

High School Diploma or GED
One year of office, administrative, patient care, call center or customer service experience
This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
Bilingual (English/Spanish) speaking skills required at a level 9
Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
Basic knowledge of medical terminology preferred
Basic knowledge of the Epic systems preferred
Basic proficiency with a variety of computer programs including Word and Excel
Duties may require work during the evenings, weekends and holidays

Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR!, Our Mission Statement

1.0 FTE (40 hours per week)
$19.58-$23.98/hour DOE with the ability to go higher for highly experienced candidates
Additional pay for your bilingual skills, paid on hours worked
100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!

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